{"id":2335,"date":"2020-10-19T09:49:14","date_gmt":"2020-10-19T09:49:14","guid":{"rendered":"http:\/\/medialogic.com.pk\/tam\/?page_id=2335"},"modified":"2023-03-29T09:41:19","modified_gmt":"2023-03-29T09:41:19","slug":"complaint-redressal-system","status":"publish","type":"page","link":"https:\/\/medialogic.com.pk\/tam\/complaint-redressal-system\/","title":{"rendered":"COMPLAINT REDRESSAL SYSTEM"},"content":{"rendered":"

Since 2018, TV Audience Measurement (TAM) has been regulated under PEMRA and is covered by rules and regulations provided under PEMRA TAM Regulations 2018. Under the Regulations, a Complaint handling mechanism has been provided for. This complaint mechanism and steps are as follows:<\/p>\n

    \n
  1. Any client may file a complaint with the Licensed TAM Agency<\/li>\n<\/ol>\n
      \n
    1. The Agency shall respond to the complaint within 7 working days<\/li>\n<\/ol>\n
        \n
      1. If the complainant is not satisfied with the Agency\u2019s response, the Client\/Complainant may approach PEMRA\u2019s Appellate Authority, constituted by the Chairman of the Authority. (This Committee acts as the Appellate Authority for redressal of complaints in case a complainant is not satisfied with the redressal of his grievance by the rating agency within the stipulated time period)<\/li>\n<\/ol>\n
          \n
        1. Appellate Authority shall dispose of such complaints preferably within a period of thirty (30) days from the date of receipts of appeal.<\/li>\n<\/ol>\n

          For any questions regarding the Complaint Redressal Mechanism, clients may contact Medialogic at below contact or PEMRA (Licensing Department).<\/p>\n

          complaints@medialogic.com.pk<\/p>\n

          \"\"<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

          Since 2018, TV Audience Measurement (TAM) has been regulated under PEMRA and is covered by rules and regulations provided under PEMRA TAM Regulations 2018. Under the Regulations, a Complaint handling mechanism has been provided for. This complaint mechanism and steps are as follows: Any client may file a complaint with the Licensed TAM Agency The […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2335","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/medialogic.com.pk\/tam\/wp-json\/wp\/v2\/pages\/2335","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/medialogic.com.pk\/tam\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/medialogic.com.pk\/tam\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/medialogic.com.pk\/tam\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/medialogic.com.pk\/tam\/wp-json\/wp\/v2\/comments?post=2335"}],"version-history":[{"count":6,"href":"https:\/\/medialogic.com.pk\/tam\/wp-json\/wp\/v2\/pages\/2335\/revisions"}],"predecessor-version":[{"id":2361,"href":"https:\/\/medialogic.com.pk\/tam\/wp-json\/wp\/v2\/pages\/2335\/revisions\/2361"}],"wp:attachment":[{"href":"https:\/\/medialogic.com.pk\/tam\/wp-json\/wp\/v2\/media?parent=2335"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}